Shipping: Orders are shipped Monday - Friday
Same Day Shipping (on most orders placed before 2pm CST) United States
Orders Only
Sometimes we can't ship this quickly. If we can't ship your order within 1
business day, we will contact you by email. We will inform you of an expected
shipping date. If this date is not satisfactory to you, you may cancel
your order with no obligation. Please contact us at 866-779-8455 to
insure same day shipping on any over night or express item. UPS and Fed Ex ship Mon-Fri. Next day Air, Second Day Air and Three Day Select are based on Business days, Saturday and Sunday are not included. A Next day order on Friday will be
delivered the next business day, so you will receive it on Monday. You must call 866-779-8455 if you would like Saturday Delivery on an order.
Any delay on delivery by the shipping company is not cause for refund of
shipping and will not effect any of the fees associated with the item. Any delay
due to attempted delivery of an order is not cause for refund of shipping and
will not effect any of the fees associated with the item.
We ship orders via UPS , Fedex and USPS. All items are shipped FULLY INSURED.
Shipping rates are generated using the current UPS shipping rate schedule.
Orders are shipped signature required in most cases. In certain cases, Spyville.com reserves the right to substitute
shipping with USPS
Priority or Express Mail, UPS or FedEx.
International Orders:
International orders can only be shipped to the billing address associated with
the credit card. Please be sure that the shipping address is the only one you
enter. Multiple address for international shipping will cause the order to be
immediately canceled. International orders are shipped USPS Global
Express, Next day or Second Day UPS or FedEx. International orders take an
additional 24-48 hours to confirm the validity of the credit card. Some
international orders make take as much as 72 hours before shipping. All
international packages are subject to customs inspections and may be delayed
several days. All customs fees are the customer's responsibility, packages refused because of customs fees will be charged the return postage. Please e-mail or call us before placing an international order on-line,
to get the correct amount for shipping. Not all international orders can be
placed through our website. All international orders are shipped showing actual
value for customs. By law we can not change or lower the amount. We ship to the
address you provide. Please check the information you enter for accuracy. We
will not be responsible for miss typed information or address's. This may cause
a delay in shipping or an extra charge. Most items ship same day, please check
your conformation email for the accuracy of your address, contact us immediately
if you encounter an error.
IMPORTANT SHIPPING
POLICY!
We will ONLY ship to an address listed with your credit card
company. If we are NOT shipping to your
billing address please contact your credit card company and inform them of the
shipping address you would like to use, or call in your order 866-779-8455 to avoid having your order DELAYED!
Returns:
You Must Obtain An RMA# Before Shipping anything back to
us. We will refuse or return packages sent without an RMA# Please call
866-779-8455 to Obtain An RMA#. Please Have Your order Number Ready.
Several Items are not returnable under any
circumstance. They are marked on the product description page. These include,
but are not limited to, DVDs, Software, Cell Phone Recorder Cards, Caller ID
Changer cards, All GPS Units, Universal
Microphone Adapter, key katchers and key loggers, SD Cards or any Portable Media and Custom Orders.
You may return non-defective items within 7
days of purchase . (less shipping charges and 5% restocking fee) If you took
advantage of a "free" shipping offer you will be charged $7.95 (minimum) or
actual shipping + 5% restocking fee for non defective returns.
Non-defective items returned up to 7 days
will be charged a 5% restocking fee.
Non-defective items returned after 7 days and up to 30
days
will be charged a 15% restocking fee.
In the unlikely event you receive a defective item we will replace it at our
cost. You must
contact us within 3 days of receiving a defective item. We will at that time
explain the replacement process. If you choose to return a defective item
instead of receiving a replacement all restocking fess still apply.
If you received free shipping, a $7.95 minimum or
actual shipping and handling charges will be deducted from your refund. All
non-defective returns and cancellations are subject to a 5% Restocking fee . Mail in orders paid by check or money order
are not subject to the 5% fee if returned within 7 days. There will be no
refunds after 30 days. There will be no Non-defective returns after 30 days. If
you return an Item to us after 30 days we will refuse and/or return the package
back to you per our discretion at your cost. In the unlikely event that we are
unable to return the item to you we will charge a 25% restocking fee regardless of the circumstances.
Please call us toll free at 866-779-8455 for warranty replacement or repair
after 30 days.
To receive any refund , all returned merchandise must be in 100% original
factory condition, including all packaging materials, inserts and manuals,
and warranty cards (not filled-out) and all accessories including software and
original wire ties and plastic bags. Merchandise must be in its original
box with no writing on the box, paper work or manual included with the item. Merchandise
must be shipped in a shipping box. Items returned without a shipping box may be
charged a fee. You are responsible for any shipping charges
to return the item to us. Previous notification of missing items BEFORE
returning the item is required. Merchandise that is
returned with missing or damaged items will be charged a fee to replace the
missing items or returned to the customer.
Exchanges for equal or greater value items are subject to the discretion of
Spyville.com. You must contact us prior to sending back any item for exchange.
All fees, including shipping, handling and any difference in price are paid by
the customer. Actual shipping costs or a minimum of $10.00 shipping will be
charged for the replacement item. Our FREE SHIPPING offers do not apply to
exchanged items.
Important Note:
Items purchased through our RF-Links
Distribution are subject not returnable. DVD's are NOT RETURNABLE .
To expedite your return, you must request an RMA (Return Merchandise Authorization) number from us
by calling the number below before returning your
item. All returns must be shipped prepaid and insured. There will be no refunds after 30 days. There will be no Non-defective
returns after 30 days. If you return an Item to us after 30 days we will refuse
and/or return the package back to you per our discretion at your cost. In the
unlikely event that we are unable to return the item to you we will charge a 25% restocking fee regardless of the circumstances. Items returned without an RMA, Refused
for delivery or undeliverable to the address you provide will be subject to a
25% restocking fee, in the unlikely event that we make an exception it
will be on a per case basis. RMA's must be clearly marked on the
shipping box. We are not responsible for any returns lost by the shipping
company, it is your responsibility to insure and track the package. Items
returned without an RMA number may also cause a refund to be delayed.
Sales and Customer Service:
Toll Free: 1.866.SPYVILLE (1.866.779.8455)
Email: sales@spyville.com
Our Return Address: All of our items are guaranteed by the
manufacturer for 1 full year or longer unless stated otherwise. The warranty
work is provided by either us or the manufacturer. Please call us at
1-866-779-8455 for warranty mailing address. Please have your order number
ready.
It is the responsibility of the Buyer (not
Spyville.com its subsidiaries, officers or
partners) to ascertain and obey all applicable
local, state, international and federal laws in
regard to possession and use of any of our
products. Consult your attorney regarding local,
state, international and federal laws before
ordering. By placing an order, the buyer
represents that he/she is of legal age and that
the products will be used only in a lawful
manner. Spyville.com its subsidiaries, officers
or partners will not be responsible for the
misuse, illegal use or inability to use our
products .
